Work Order Privacy Policy

Effective date: 8 August 2026

Application: Work Order

Developer: Shahid Imran

1. Information We Collect

Depending on how you use Work Order, we may collect the following information.

Account and Profile Information

• Full name
• Qatar Identification Number (QID), where provided
• Job title
• Registered Qatar phone number
• Account status and role
• Account creation information

Authentication Information

Work Order uses Firebase Authentication to verify phone numbers during account registration and password recovery. Authentication services may process your phone number, Firebase user identifier, IP address, device or user-agent information, and security or integrity information required to authenticate users and prevent abuse.

Work Order does not ask users to provide their OTP code to administrators or support personnel.

Work Order Information

When you create or submit a work order, we may collect:

• Work order number
• Asset information
• Notes and work-related information
• Work order status
• Submission and processing timestamps
• Associated technician information

Photos and Camera Data

The application may access the device camera when you choose to capture photographs for a work order. Captured photographs may be uploaded to the Work Order server and associated with the relevant work order.

Location Information

When required for a work-order photo, Work Order may request foreground device location and store latitude and longitude information associated with that photograph.

Work Order does not intentionally collect background location while the application is not being actively used.

Technical and Security Information

Technical information may be processed when necessary to provide network connectivity, authentication, security, fraud prevention, troubleshooting, and reliable operation of the application.

2. How We Use Information

Information collected through Work Order is used to:

• Create and manage user accounts
• Verify registered phone numbers
• Authenticate users securely
• Recover or reset account passwords
• Allow administrators to review and approve accounts
• Create, process, and manage work orders
• Associate work-order photographs with work activities
• Record work-related location information when required
• Generate work-order reports
• Provide application support
• Protect the application against misuse and unauthorized access
• Maintain and improve application reliability

3. How Information Is Shared

We do not sell personal information or use Work Order user information for third-party advertising.

Information may be processed by service providers that are necessary to operate Work Order, including:

• Google Firebase — used for phone-number authentication, OTP verification, authentication security, and related account verification functions.
• Hosting and database infrastructure — used to operate the Work Order backend, PostgreSQL database, and application file storage.

Work-order reports may also be provided to recipients designated or configured by the organization using Work Order when an authorized report or email function is used.

Information may also be disclosed where required by applicable law, legal process, or a valid government request.

4. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information.

These measures include secure network communication, authenticated access to protected application functions, phone-number verification, administrative access controls, and hashed password storage.

No system can guarantee absolute security. Users should keep their password and OTP verification codes confidential.

5. Data Retention

Account and work-order information is retained while required to provide the Work Order service and support legitimate operational requirements.

When an account is permanently deleted, the account and associated active user data are removed from the application's primary systems, including associated work orders, photographs, location information connected to those photographs, generated report data, and Firebase Authentication identity where applicable.

Limited information may be retained where reasonably necessary for security, fraud prevention, legal obligations, dispute resolution, or system backup and disaster-recovery purposes. Such information is not retained for advertising purposes.

6. Account and Data Deletion

Users can permanently delete their Work Order account from within the mobile application through the account settings.

Users who no longer have access to the application can also request account and associated data deletion using our public account-deletion page:

Work Order Account Deletion

When an account deletion request is completed, associated account data is permanently removed from active systems unless limited retention is required for a legitimate security, legal, or regulatory reason.

7. Permissions Used by the Application

Work Order may request the following Android permissions:

• Camera: to capture photographs associated with work orders.
• Precise and approximate location: to record location information associated with work-order photographs when the feature is used.
• Internet and network access: to communicate securely with the Work Order backend and authentication services.

Work Order does not request SMS-reading, call-log, background-location, microphone, or broad media-library permissions in its current Android release.

8. Children's Privacy

Work Order is a business and workforce application and is not designed or intended for use by children.

9. Changes to This Privacy Policy

We may update this Privacy Policy when the application, services, legal requirements, or data-handling practices change.

Any updated policy will be published on this page with a revised effective date.

10. Contact Us

For privacy questions, concerns, or data-related requests, contact:

Shahid Imran
Email: shahid.imran51@yahoo.com